Wednesday, February 8, 2017

Business Chatbots Taking Over

Chat apps characteristics make them very appealing to businesses and marketers. Prominent ones include their size, user retention, usage rates, and user demographics. In fact, the combined user base of the top four chat apps is larger than that of the top four social networks. Chat apps also have higher retention and usage rates than most mobile apps. Finally, the majority of their users are young, an extremely important demographic for brands, advertisers and publishers.

These chat app traits have accelerated the blending of artificial intelligence and business service functions to create the modern chatbot. Recent advances in this area include:
  • A chatbot’s ability to conduct engaging human conversations which has allowed businesses to leverage the inexpensive and wide-reaching technology to engage with more consumers; 
  • The greater suitability of chatbots with mobile devices;
  •  The robust and rapid evolution of the chatbot ecosystem which include third-party chat bots, native bots, distribution channels, and a new marketplace for its enabling technology; and
  •  A promising chatbot business model for messaging apps and the developers who build bots for these platforms. 

A surprising example of this embryonic business model is my own 21 year-old daughter! Known as Ljskater_X_Void on Twitch, she uses an entire team of chatbots to manage her online audience: 


  • A customized Ankhbot (referred to as LjskaterxVoidBot) to interact with Twitch stream using a coin system to manage audience 
  • Discord Chatbot for managing streaming audience requests through ankhbot commands
  • Discord Music bot that lets audience request song from You Tube to be played during the stream
  • Quorra bot used to collect requests from stream audience
  • Ankhbot Social media timers to solicit interaction from audience through Twitter
  • Floof bot used to gather detailed information on individuals
  • Master Overwatch bot for collecting and displaying game 
  • Mee6 bot used to cross promote and advertise streaming partnersstatistics
  • NadekoBot used to create master bot (On Discord referred to as Skaterbot) to manage all the other bots
  • Muxybot connects through Discord to announce streaming events and stats


For technology support in the enterprise business space, a Watson-enabled Slack chatbot is being used to help enterprise teams identify and fix IT and network operational incidents. This bot blends messaging, cloud computing, IT support and network operations in order to improve customer service. To accelerate its own chatbot business, IBM has released a Watson Botkit middleware plugin that allows the Watson Conversation service to talk to Slack and other messaging channels.

Information technology is not the only industry vertical deploying chatbots:
  • News Industry uses chatbots to deliver breaking news directly as a private message in the user’s messenger. This information is displayed at login. 
  • A 3D printing industry chatbot that receives a 3D file and then instantly searches for 3D printing services providing you with price quotes and material options.
  •  With a chatbot implemented, entertainment industry customers can find movie and event details about movies and events, finding available timings, booking a reservation, and initiating cancellation much easier and faster without human assistance. It has also increased the business of online movie ticket and event ticket booking.
  • Health bots can answer more than 100 health questions, provides recommendations based on the query and even help to find a nearby doctor.
  • E-commerce companies use bots to provide product suggestions, price alerts, gift assistance and more
  • Customer service bots are replacing human assistance with the automated message service.
  • In the travel industry a bot can reduce the work load by sending ticket confirmation details, check in notifications, and other such important information automatically to the customer.

If chatbots are now in your business future, you should try Cognitive Concierge a part of IBM’s chatbot ecosystem that makes recommendations to the user based on a conversation with the application’s chatbot.



This post was brought to you by IBM Global Technology Services. For more content like this, visit ITBizAdvisor.com



Cloud Musings
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2016)



24 comments:

Erick rowan said...

Chatbots are being utilized in many areas. chatbots in marketing is one significantly used as important.

Aishwarya said...

Great the given information and after refer that post, i get new energy because of all given information very excellent and real words to implemented for you. Thank you so much shared that valuable information.
Chatbot Company in India
Chatbot Company in Chennai
Chatbot Development Company in Chennai
Chatbot in Chennai

Anonymous said...

Interesting and amazing how your post is! It Is Useful and helpful for me That I like it very much, and I am looking forward to Hearing from your next.. chatbot online

banyakjackpot said...

Never enough about knowledge
Poker88
Education is very good and many knowledge

Anonymous said...

Thanks for sharing useful information article to us keep sharing this info,
Messenger bot developer,
Facebook bot development,
Chatbot developer,
Bot developer,
Chatbot companies,

RosieHoward said...

you can find and get best and affordable software program… because there are plenty of accounting software providers in Dubai and other UAE Countries.

By the way,I would like to suggest you a Best Route accounting Software in Dubai which is providing software for business management.Business Accounting Software Dubai

Monica MS said...

That is the very first time I frequented your website page and thus far? I surprised with the analysis you made to create this particular submit incredible. Fantastic job!
Chatbot Company in Dubai
Chatbot Companies in Dubai
Chatbot Development
AI Chatbot Development
Chatbot Companies in UAE
Chatbot Company in Chennai
Chatbot Company in Mumbai
Chatbot Company in Delhi
Chatbot Development Companies

Monica MS said...

Great post! I am actually getting ready to across this information, It's very helpful for this blog.Also great with all of the valuable information you have Keep up the good work you are doing well.
Chatbot Companies
AI Chatbot Development
AI Chatbot
Chatbot Development Company
AI Chatbot Companies
Chatbot Development Companies
Chatbot Development
Chatbot Development Agency
Voice Chatbot‎

Herbie said...

This is such a great resource that you are providing and you give it away for free. This is really a nice and informative, containing all information and also has a great impact on the new technology. Really, great blog you have got here.

Herbie banking chatbot dubai is advanced chatbot that beats other AI conversational banking chatbot out of competition. Banking chatbot is great way for banks to handle their customer transactions and queries.

Thomas Armstrong said...

I have read this whole blog and it is an amazing blog who are developers and dealing daily with the new challenges. Thank You for sharing such a valuable, informative and useful thoughts for users in your blog.

Chatbot Development Company in USA

sweet dreams cattery said...

it's so refreshing to see a post that talks straight to the point. thanks so much for writing about this it has really helped me with building my experience. thanks a lot

Golden and Labrador Retriever Puppies For Sale
Golden Retriever Puppies For Sale   

Labrador puppies for sale near me   

Black Labrador puppies for sale   

white golden retriever puppies near me   
black and white.retriever puppies for sale 
retriever puppies for sale 
golden retriever puppies for sale cheap
golden retriever puppies for sale $200

golden retriever cute puppies
red golden retriever puppies
english cream golden retriever puppies
Labrador Golden Retriever Puppies For Sale
free labrador retriever puppies
labrador retriever puppies ohio
Golden and Labrador Retriever Puppies For Sale in NY
Labrador Retriever Puppies For adoption
golden retriever labrador mix puppies Sale
golden retriever vs labrador puppy
english labrador retriever puppies for sale
english labrador retriever puppies for sale near me 

black english labrador retriever puppies  
labrador retriever mix puppies 
golden retriever labrador mix puppies 
labrador retriever husky mix puppies 
golden retriever lab mix puppies 
golden retriever husky mix puppy 
black lab golden retriever mix puppies 
golden retriever mix puppies for adoption near me 
cream and white golden retriever puppies 
red and black golden retriever puppies 
golden retriever puppies for adoption near me  

mobileappdevelopment said...

Great post and really thanks for sharing.

mobile app development company
web app development company
cloud app development company
saas app development company
custom mobile app & web app development company
mobile app and web app maintenance services
seo services | seo company
digital marketing company
Paid marketing services | ppc service providers

sophiaalice said...

Great information provided, and after reading that post, I feel re-energized because all of the material provided is fantastic and practical. Thank you for sharing that useful knowledge..
cloud app development

praise said...

Squid Game Halloween

Squid Game Halloween Costume

Facebook Dark Mode

Toxicwap

Facebook Lite Free Mode

Kiran said...

Nice post, you give readers a lot to think about and I appreciate that kind of writing.
Mlops Course

arasukumar said...

Very useful article to read and Information was helpful. I would like to thank you for the efforts you had made for writing this awesome article.
Data Analytics Course

Unknown said...

Thank you so much for sharing such an awesome article on creating articles, it will surely help me in creating articles in the future.
top mobile app development companies in chennai
Digital Marketing Company in chennai
Digital marketing Services in chennai
custom software development chennai
Business Applications Development in Chennai
mobile application development services chennai
ERP Developers in chennai

Enjin said...

Essentially, a home equity loan is akin to a mortgage, hence the name second mortgage. The equity in the home serves as collateral for the lender. real estate investing The amount a homeowner is allowed to borrow will be partially based on a combined loan-to-value (CLTV) ratio of 80% to 90% of the home’s appraised value. Home Equity Loans: What You Ought To Know

traininginstitute said...

Are you looking for the best Data Science course institute that will aid you in growing in your career. 360DigiTMG is the place for you. Start your course today!
data scientist certification malaysia

ayesha.irshad said...

Chatbots are a revolution in mobile technology. It is becoming the preferred method of accessing sites and apps. One of the best advantage of using chatbot is that it increased the sales.

casinosite.one said...

I discovered your blog while scanning for the updates, I am glad to be here.

casinosite777.top said...

Your website is really cool and this is a great inspiring article.

casinositeguide.coms said...

Nice information, you write very nice articles, I visit your website for regular updates.

safetotosite.pros said...


It was a really good content holding a great information.